John Lewis & Partners

Challenge: John Lewis & Partners was looking to find ways to build a stronger connection with customers across digital and in store.

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Solution:

John Lewis & Partners wanted to give Partners a way to connect with customers online to build more a personal and relevant experience of the brand. They also wanted to drive customer engagement on social media and footfall in-store.

We look at how John Lewis & Partners successfully launched their partner employee advocacy programme across the UK with Qubist. We explore how the Qubist app gives partners a way to connect with customers online to build a more personal and relevant experience of the brand, driving customer engagement on social media and footfall in-store.

In this success story, you’ll find out how Qubist helps John Lewis & Partners to:

  • successfully launch a pilot and then roll out employee programme nationally
  • generate high reach and engagement with customers especially on Instagram
  • enable personal stylists increase booking appointments in store and sales
  • launch Christmas ad via partners on social media

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